Privacy & Cookie Policy

Who we are

This website is operated by JLH Flat Roofing Services ("we", "us"), a flat roofing company based in Rotherham, South Yorkshire. You can contact us on 07794 691722 or Joel@jlhflatroofing.co.uk.

What information we collect

We only collect information you choose to give us, and limited analytics data:

• Enquiries: if you use our contact form, call or email, we collect the details you provide (such as your name, phone number, email, postcode and message) so we can respond and arrange a survey or quote.
• Analytics: with your consent, we use Google Analytics to understand how visitors use the site (pages viewed, approximate location, device). This is aggregated and not used to identify you personally.

How we use it

We use your enquiry details solely to respond to you, provide quotes and carry out work you ask us to. We use analytics data to improve the website. We do not sell your data, and we never share it except where needed to deliver a service you've requested or where required by law.

Cookies

Cookies are small files stored on your device. This site uses:

• Essential storage — to remember your cookie choice.
• Analytics cookies (optional) — set by Google Analytics only if you click "Accept" on our cookie banner. If you decline, no analytics cookies are set. You can change your mind any time by clearing your browser storage for this site.

Some pages also embed Google Maps and load Google Fonts, which may set cookies or log requests under Google's own policies.

Third parties

• Google Analytics & Google Maps — see Google's Privacy Policy.
• Our website host — stores the site and standard server logs.

How long we keep it

We keep enquiry details only as long as needed to deal with your enquiry and any resulting work, plus a reasonable period for our records. Analytics data is retained per Google's standard retention settings.

Your rights

Under UK GDPR you can ask us to access, correct or delete the personal information we hold about you, or object to how we use it. Just get in touch using the details above and we'll help. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Updates

We may update this policy from time to time; the latest version will always be on this page. Please have this reviewed to ensure it reflects your exact data practices.